The Kuoni Difference

Kuoni holidays don't come off the shelf. Each holiday is tailor-made for you so tell us what you want from your time away and we'll listen.

A Kuoni holiday starts before the planning stage; it begins with our destination experts working hard behind the scenes to curate a collection of accommodation, experiences and itineraries that we know you will love. This means you can trust that we only recommend the very best holidays. We are also constantly sourcing the best offers to get you the best value for your holiday and arranging those added extras you wouldn't get with anyone else.

Our experts, who have all travelled extensively, are ready to share their passion for adventure and create your bespoke holiday. In our Virtual Call Centre, we have dedicated teams who know their destinations inside out and can recommend the best resort, itinerary and experiences to suit you.

Travel safe

You and your Kuoni holiday are in safe hands. All our package holidays are ATOL protected. We are members of ABTA, the leading travel industry association, and we fully comply with their code of conduct. You'll also have our full support while you're on holiday, both in destination and in the UK, and we always keep updated with the latest government travel advice; we'll be there to support you throughout your holiday.

Kuoni Flex, which we introduced in the response to the COVID-19 crisis, offers unprecedented flexibility on all holidays we sell, whether that's moving your travel dates or even choosing a different destination.

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Thanks to our well-established relationships with hotels, airlines and local agents around the world, we've introduced Flex+, our ground-breaking late-cancellation guarantee.

Why Kuoni is highly recommended

Kuoni have been rated joint top in a survey about the best and worst holiday companies in the UK by Which?. The high rating has resulted in Kuoni being awarded Recommended Provider status by the UK's largest consumer organisation.

Additionally, we have a customer feedback and rating system, the Net Promoter Score, which is used by many leading brands. Our post-booking score has steadily increased and is now one of the highest scores for any brand, anywhere in the world.

Travel insurance

Making sure you are fully covered and how Kuoni can help

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Our experience makes yours

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It all starts with a conversation

Great service is at the heart of everything we do. We'll be with you every step on the way, from the initial planning stage to your time in resort. Just let us know what we can do for you.

As well as a dedicated Virtual Call Centre which is run by teams of destination experts, we have a network of boutique stores around the UK, where you'll receive a warm welcome from our friendly Personal Travel Experts. There's also our very popular video appointment service allowing you to speak to an expert 'face to face' from the comfort of your own home.

The full Kuoni experience

Planning the perfect holiday takes time and we believe it should be an exciting experience. Book an appointment in a beautiful Kuoni store and we’ll listen to what's important to you while you relax with a complimentary glass of Champagne.

Meet us in-store

200 + awards

These are the reasons why we've won over 200 awards, are regularly voted the best luxury travel company in the UK and are a Which? Recommended Provider.